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Is the heat output adjustable?

HEATSCOPE® radiant heaters have two options to adjust to your heating needs: 100% and 50%. You can adjust the setting from your wall switch, remote control or smartphone.

Can they be installed in residential and commercial environments?

Yes, HEATSCOPE® electric infrared heaters are compatible with both residential and commercial spaces. For larger spaces, consider a multi-heater installation. Our business consultants are ready and available to help you find the best solution.

What’s the advantage of installing a WiFi switch?

The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation. With this configuration, you can use your smartphone to simply turn the HEATSCOPE® heater on or off.

Does my HEATSCOPE® radiant heater need to be on a Safety Switch (RCD)?

Yes, this is in accordance with AS/NZS 3000:2018 wiring rules.

How are the HEATSCOPE® heaters connected?

Electric heaters are hard-wired from the switchboard to an optional wall plate switch to allow you to easily turn them on.

How do I install my HEATSCOPE® heater?

All infrared heaters must be installed by a licensed electrician and in accordance with the installation and instruction manual.

How much power do HEATSCOPE® radiant heaters consume?

HEATSCOPE® heaters are energy efficient appliances, for consumption please follow the table below.

Model kW/hour Cost/hour Cost/year
Spot 2800W 2.8kW-h $0.56 $100.80
Vision 3200W 3.2 kW-h $0.64 $115.20
Pure 2400W 2.4 kW-h $0.48 $86.40
1. Calculations of hourly running cost is based on electricity tariff in New South Wales - $0.20 cents/kW-h 2. Calculations of running cost per year are based on 180 hours of usage per appliance.

How many amperes does HEATSCOPE® radiant heaters draw?

  • Spot 1600W – 13.91 amps at 100% power
  • Spot 2800W – 12.17 amps at 100% power
  • Vision 3200W – 13.91 amps at 100% power
  • Pure 2400W – 10.43 amps at 100% power

What heating accessories are available?

We have a range of optional accessories to help you achieve your project needs. Our Lift System and Recess Kit allow for a flush ceiling installation. Our Remote Control and Wi-Fi Wall Switch provide convenient integration. Our weather shield helps to protect your system from outdoor elements.

Are HEATSCOPE® heaters supplied with a thermostat?

No, they do not include a thermostat control system. However, if desired, they can work with an existing thermostat. Please consult your electrician for further information.

How does the remote control work?

The intuitive remote control allows you to easily turn multiple HEATSCOPE® units on and off with the simple touch of a button.

Is a remote control included?

The remote control comes included with Spot 1600W. This is an optional accessory for Spot 2800W and Vision 3200W.

How do you turn the heater on?

Your HEATSCOPE® radiant heater needs to be connected to an electrical circuit. It can then be turned on via a wall switch, a remote control or a smartphone. Please check our optional accessories available.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

What comes included with a HEATSCOPE® heater?

Each model includes a bracket to mount your heater to the wall or ceiling, an installation manual and warranty certificate.

Where do I buy HEATSCOPE® radiant heaters?

You can purchase it on our website at heatscopeheaters.com. If you are a trade professional and are interested in taking advantage of our program benefits, please contact our specialists.

How many electric heaters and sizes are needed for my space?

The best fit model and number of heaters depends on the area you’d like to heat. To determine the best fit, please refer to our HEATSCOPE® Flyer.

To discuss the best infrared heater for your home, please contact our specialists.

Are there any guidelines that I must follow to install the radiant heater?

Your electrician must follow the installation instructions set by the manufacturer, and make all connections in accordance with AS/NZS 3000:2018 Wiring rules. Please refer to the installation manual.

How long is the warranty period?

All HEATSCOPE® products are covered by a 2-year warranty from the date of purchase. Please see our Manufacturer’s Warranty statement for further details.

What happens if my appliance requires service? Who do I contact?

Please contact our customer service department. We are always happy to help you!

How do I replace the carbon fibres of my HEATSCOPE® heater?

Replacement of the carbon fibre elements must only be handled by a professional. If one carbon element is not working, please contact our customer service department.

How long do the dual carbon rods used in Vision and Spot last?

Provided they are installed in accordance with their requirements and instructions, HEATSCOPE® infrared heaters require very little maintenance and their heating elements can have a life of at least 10,000 hours of operation.

How do I clean my HEATSCOPE® heater?

Cleaning the appliance is easy and takes only a few steps. First, disconnect the heater from the power supply at least one hour after operation. Please make sure that the heating elements are no longer glowing before you do this. Next, wipe off any dirt or dust to the exterior housing, using only a soft damp cloth.

Do you have a recommended installer?

We do not have a list of recommended installers. Please contact your local electrician.

Can HEATSCOPE® heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are supplied with optional mounting devices such as spacers to meet the recommended minimum clearances from combustible material. When used, it is safe to mount the appliance to the wood supporting structure.

What is the minimum height clearance required?

HEATSCOPE® radiant heaters require a space of at least 1800mm from the ground to the lower edge of the unit. Please follow the safety clearances from the wall and ceiling as detailed in the installation manual.

Which HEATSCOPE® radiant heater is best for my space?

We have a solution for every environment and unique project needs. There are a few aspects to consider when choosing your model:

  • Location (indoor or outdoor)
  • Environment conditions (wind and weather)
  • Size of space to be heated
  • Intended position to install the appliance
  • Access to electricity supply
  • Clearances required
  • Design and colour best suited for your decor

To discuss the best infrared heater for your home, please contact our specialists.

How long will installation take?

A single electric heater takes approximately 2 – 4 hours to install. This is dependent on the area and distance from the switchboard. Please contact a local licensed electrician to learn more.

Can I cover my HEATSCOPE® heater?

No, electric heaters require adequate ventilation surrounding the heater at all times. Please never cover the appliance nor enclose it with insulating or similar materials.

Can I install my HEATSCOPE® vertically?

Pure is the only heating system that can be installed vertically or horizontally. Spot and Vision can only be installed horizontally. Please review the installation manual for further instructions.

Can all HEATSCOPE® heaters be mounted on the wall or ceiling?

Yes, all models can be installed on a wall or ceiling to fit your project needs.

Can I install the HEATSCOPE® heater in my bathroom?

Spot and Vision models must not be installed in or near areas where there is high level of humidity such as bathrooms, spas, bathtubs, showers, or pools. However, Pure is rated IP65 with a higher level of protection against water and can be installed in and near these spaces.

Can my radiant heater be installed near a power outlet?

The heater cannot be installed directly below a power source or socket. The sides of the unit must be at least 20cm from the nearest power source. For further details, please refer to the installation manual.

Are HEATSCOPE® heaters supplied with a plug?

No, they are supplied with a power cable and must be connected to your electrical circuit. For installation use only the supplied accessories or original accessories approved by the Manufacturer.

What exactly is infrared? And what impact does infrared radiation have?

Every object that gives off heat is an infrared radiator – including the human body. This radiation always depends on the wavelength in which the heat radiation is emitted. There is a difference between short waves, mid-waves and long waves.

The general rule of thumb is: the shorter the wave, the brighter the light emitted and the deeper the rays penetrate into the tissues in the body.

The most effective and pleasant waves are the mid-waves (HEATSCOPE® VISION) or the fast mid-waves (HEATSCOPE® SPOT) – these produce the highest possible heat output with high radiant efficiency whilst generating the lowest possible light output.

Can I install HEATSCOPE® infrared heaters directly to a power source?

Most of the time when an electrician installs the HEATSCOPE® heater the power cable will be connected directly to the electrical grid. The resulting electrical circuit is then turned on and off using a dedicated switch. Each heater must have its own fuse.

Can HEATSCOPE® infrared heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are sold with our mounting devices called spacers and when used it is absolutely safe to mount the Heatscope heater to the wood supporting structure. Thus, the use of the HEATSCOPE® mounting accessories provides the recommended minimum clearances from combustible material.

How do I install infrared heaters from the HEATSCOPE® series?

Each HEATSCOPE® infrared heater is supplied with the attachments for ceiling or wall installations. We also have various other optional mounting devices should they be needed such as extension rods and hinge joints to name a few.

What are the advantages of HEATSCOPE® heaters over traditional heating systems (such as “mushroom-type” patio heaters?

HEATSCOPE® infrared radiant heaters generate heat directly unlike gas patio heaters which produce a high level of CO2 emissions and only provide heat when in close proximity to the unit. HEATSCOPE® infrared heaters are quiet and do not emit odors as they electrical. For commercial use or for a city apartment terrace where floor space is paramount, the HEATSCOPE® heaters will free up a fair amount of space.

How do infrared radiant heaters like those from HEATSCOPE® work?

Infrared radiant heaters like the Vision and Spot series heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.

Are HEATSCOPE® heaters water resistant?

All HEATSCOPE® VISION and SPOT radiant heaters are protected against dust and splash-water (IP44 and IP24)! In other words: the heaters require additional protection from above/behind against persistent or strong rain, such as a canopy or roof.

In general though a wall projection (or similar) is sufficient. If no rear protection is possible and the heater is to hang completely freely, a HEATSCOPE® weather protection shield is obligatory in all cases.

The weather protection shields are available in black or white and incorporate the shape and curvature of the rear side of the design radiant heater.

In this way, HEATSCOPE® VISION (IP44) and SPOT (IP24) heaters are optimally protected against wind and weather.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heaters.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

Why are there design heaters with and without a glass front?

At HEATSCOPE® you can choose between different model ranges. The main difference – along with the length and output – is the design of the front side.

The VISION ambient heater has been equipped with a SCHOTT® NEXTREMA® glass ceramic front, whereas the SPOT power heater has an open fin front screen.

The NEXTREMA® glass reduces the already low light output (only 30% when compared with conventional heaters) by half again to reach a barely perceptible minimum of just 15%. However the glass front also makes the ambient heater more vulnerable to wind.

For this reason, the VISION models should only be used in areas protected from wind.

At what height do the heaters deliver their best performance?

HEATSCOPE® VISION:
The optimal mounting height for the HEATSCOPE® Vision heater is between 7ft and 9ft (in semi-open wind-protected areas) which can even be achieved with high ceilings with the use of HEATSCOPE® fixing extensions. HEATSCOPE® heaters must be covered to be protected from the elements.

HEATSCOPE® SPOT
The optimal mounting height for the HEATSCOPE® Spot heater is between 7ft and 11ft (in open spaces) which can even be achieved with high ceilings with the use of HEATSCOPE® fixing extensions. HEATSCOPE® heaters must be covered to be protected from the elements.

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

Can you deliver anywhere within Australia?

Yes, we can deliver Australia-wide. (Some restrictions outlying islands).

Can I change my delivery address before my item ships?

Yes. Please either email [email protected] or phone 02 9997 3050 to update your delivery details.

What happens if I am not home to receive the order?

If you are not home to receive the order, a calling card will be left by the freight company. You are able to contact them to organise a re-delivery, please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.

What type of delivery services do you offer?

We offer standard delivery to your door.

Can I return my product without the original box and accessories?

In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.

If I purchased from a retailer, can I contact MAD Design Group directly for warranty?

It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

How can I find out how many heaters of what size I will need for my particular application?

We have developed schematic diagrams that show the heat output for each size of HEATSCOPE® infrared heater. You are more than welcome to contact our technical support team with the relevant information about your alfresco area and your project (location, size, setting, etc…). In order for us to provide the optimum number of heaters and their positioning please contact us.

Rule of thumb: when choosing a model: the more wind exposure, the larger the heating area, the higher the installation, the more light the model should have.

Where is the power connector of HEATSCOPE® infrared heaters located?

The HEATSCOPE® VISION and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

Can I control HEATSCOPE® infrared heaters continuously with a standard dimmer?

HEATSCOPE® infrared heaters cannot be controlled with a standard dimmer due to the amount of power required.

HEATSCOPE® VISION and Spot heaters can be controlled with an on/off switch or via an infrared remote control with two switchable power levels, (on/off, 100%, 50%).

Do I need a separate remote control for each HEATSCOPE® heater?

No, one remote control works with multiple heaters. To control the HEATSCOPE® VISION and Spot heaters simply hold the remote control toward the respective heater and alter the setting (either up or down) to the desired power level.

How long do the dual carbon rods (HEATSCOPE® VISION and SPOT) last?

Provided they are installed in accordance with their requirements and instructions, HEATSCOPE® infrared heaters require very little maintenance. The heating elements can have a useful life of at least 10,000 hours of operation, if installed correctly.

What is infrared radiant heating technology?

Infrared or radiant heating technology is simply the transfer of heat from a warm object to a cooler object. HEATSCOPE® radiant heaters emit a pleasant sun-like warmth reaching the people, floors, and furniture below rather than heating the air. The result is comfortable, odourless, and silent warmth.

Is the radiation emitted by electric infrared heaters dangerous?

No, infrared heaters are a safe source of heat. Infrared heat does not have a high frequency like ultraviolet rays and X-rays, which are known to be dangerous. HEATSCOPE® radiant heaters produce medium to medium-fast waves for a pleasant warmth and minimal light.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Pure and Vision produce medium waves for a very pleasant warmth and minimal light. Spot produces fast medium waves, for quicker heat and a touch of more light.

What type of infrared waves are produced by other outdoor patio heaters available in the market?

Other infrared patio heaters produce short waves which creates an aggressive red light and an intense, uncomfortable heat.

Is there any heat loss with electric radiant heaters?

HEATSCOPE® radiant heaters are highly efficient, very economical to run, heat quickly, and warm a wider area than conventional electric and gas patio heaters.

What can I expect from my HEATSCOPE® radiant heater?

HEATSCOPE® Radiant Heaters provide a beautiful system and comfortable heat. With award-winning modern designs our heaters easily blend into any decor. You’ll enjoy convenient fast heating and pleasant warmth to extend your time outdoors in all seasons. HEATSCOPE® Radiant Heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind.

What are the main advantages of HEATSCOPE® radiant heaters compared to gas-powered heating appliances?

HEATSCOPE® heaters are easier to install and do not require a gas connection. This provides you with more design flexibility and less hassle. HEATSCOPE® radiant heaters are eco-friendly and don't produce harmful emissions. Additionally, electric infrared heaters are low-maintenance and will not have issues with ignition, gas pressure, or hoses which can kink or crush over time.

How do HEATSCOPE® radiant heaters compare to other outdoor electric heaters?

Other radiant heaters produce an uncomfortable, high heat and disrupt the ambience of a space with an aggressive red light. HEATSCOPE® radiant heaters produce a very modest light and a comfortable sun-like warmth. HEATSCOPE® radiant heaters are convenient and intuitive with smart-home system integration and smartphone pairing with a WiFi wall switch.

Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?

The carbon fibres have a lifespan of at least 10,000 operating hours. This is significantly longer than tungsten, halogen light tubes or quartz elements used in other outdoor heating systems. Carbon fibres produce immediate and comfortable heat when and where you need it.

Are HEATSCOPE® radiant heaters affected by wind and weather?

HEATSCOPE® heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind. Vision and Spot are best suited for semi-open, well-covered spaces (roof or canopy) not exposed to rain or snow. Pure is an all-weather outdoor patio heater and is designed to withstand wind, rain, snow and salt.